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Helps you manage ownership
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Information and advice for Independent repairers

Technical Literature

To repair vehicles and to source Volkswagen special tools, please consult the technical literature provided by Volkswagen via the Erwin website.

If you encounter any issues, we will assist in your repair actions. We hope you understand that our one precondition is that you have the literature required, a sufficiently trained service team and the necessary equipment, tools and measurement equipment.

Diagnostic System

For enquiries connected to ODIS installation, GeKo, security and component protection e.g key code and radio code etc. contact us at

ODIS support for independent motor traders

For ODIS support please email your details and a request for the support document to

Tools and Equipment

After consulting the free to use tools and equipment catalogue on Erwin please email


If you would like any information about technical or non-technical training please contact our National Learning Centre and they will be able to help you with details of available courses and how to book. The National Learning Centre can be contacted on 01908 601595 or

Technical Support

If you are an Independent workshop and have a technical enquiry please use the Repairer Technical Escalation Form here.

If you are a customer and need to make contact with us, please contact Customer Services.

My Volkswagen App

Helps you manage ownership
and maintenance of your car.